Jeff Toister

Jeff Toister is an award-winning author and speaker with a passion for creating exceptional customer service experiences. He has authored several books on customer service, including The Service Culture Handbook, The 3 Secrets to Exceptional Customer Service, and The Productivity Zone.

Jeff Toister grew up in the Midwest, moving around frequently. After college, he began his customer service career, but was dissatisfied with the training processes of the companies he was working with. He realized how customer service could be improved through better, more engaging training and customer service processes.

At the same time, Jeff began to develop his speaking career, taping-in to his natural talent for engaging with audiences. He continued to work his day job while also pursuing speaking engagements on the side. Eventually, Jeff’s speaking career grew and he began to incorporate his insights on customer service in keynotes presentations.

In 2008, Jeff released his first book, The Service Culture Handbook, a comprehensive guide to building an exceptional customer-centric culture. In the book, Jeff outlines the importance of creating an environment that emphasizes customer relationships and how to foster an effective and successful customer service team. The book also includes easy-to-understand examples and makes a case for why great customer service leads to better business results.

Jeff Toister’s book, The 3 Secrets to Exceptional Customer Service, outlines the three key strategies to improving customer service: listen to customers, demonstrate empathy, and go the extra mile. He provides concrete examples to illustrate how businesses can successfully implement these strategies and offers practical techniques to improve customer service processes.

Jeff’s most recent book, The Productivity Zone, focuses on time management. He explains a proven system for achieving personal and team productivity, helping busy people and teams to really get things done and make the most of their time. In the book, Jeff explains the essential elements of an effective and efficient workplace and provides practical tips to help workers produce more in less time.

Jeff Toister has spoken to audiences around the world, sharing the knowledge he’s acquired during his customer service and productive career. His straightforward, positive and down-to-earth approach to customer service has earned him awards and recognition in the field. Jeff is also a motivational speaker and regularly gives inspiring talks on how to become a more productive, successful person.

Whether giving keynote talks, authoring books, or developing customer service programs, Jeff Toister has developed a weekly routine to help him stay focused and achieve his goals. He plans his week and commits to the high-priority tasks at the beginning of the week, allowing for time for more creative and less demanding tasks afterwards. Jeff believes a productive routine is necessary for success, and that this kind of self-discipline is an essential part of creating great customer service experiences.