Robert Spector

Robert Spector

Robert Spector is a business author and speaker who has dedicated over three decades of his life to helping independent businesses thrive. After establishing himself as an influential voice in the small business world, he went on to write seven books sharing his deep knowledge and experience. His latest book, The Next American Economy: Blueprint for a Real Recovery, promises to provide a roadmap for the US economy’s future.

Spector grew up the child of an entrepreneur and knew from an early age that he wanted to follow in his father’s footsteps. He attended the University of Washington, where he earned an undergraduate degree in Business Administration with a concentration in Entrepreneurship. After graduating, he entered the business world with a mission to help independent businesses grow and thrive. He founded and operated a variety of small businesses in a variety of industries, eventually becoming a respected expert in the field of small business management.

In 2001, Spector wrote his first book, The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company. The book explored Nordstrom’s corporate culture and its use of customer service to successfully thrive in a competitive market. Since then, he has written six other books focusing on a wide variety of topics related to small business success, including customer service, employee engagement, and leadership. He has also published articles in The Huffington Post, Businessweek, Newsweek, and USA Today, among other publications.

Spector has earned numerous awards and acknowledgements for his work in the business world, including the Small Business Advocate Award from the Small Business Administration, the Men Who Make a Difference Award from the National Organization for Women, and the Taylor Bennett Award from the National Association of Business Owners. He has also been featured prominently on the radio and television, including National Public Radio, The 700 Club, and MSNBC.

His latest book, The Next American Economy: Blueprint for a Real Recovery, is a comprehensive exploration of the US economy and offers practical strategies for businesses to use going forward. In it, he calls for the US to recognize the importance of small businesses and independent entrepreneurs, and the key role they will play in a real economic recovery. The book is sure to be inspiring to small business owners and a must-read for those who want to see the US economy prosper.

Whether it’s through his public speaking, books, or articles, Robert Spector has made a significant impact on the small business world. He writes from experience and with a passion for helping independent businesses succeed. There’s no doubt that with The Next American Economy: Blueprint for a Real Recovery, he will inspire and empower more business owners to unlock their potential and thrive in a competitive market.

Author books:

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry

This book provides guidance on how to emulate Nordstrom's level of customer service excellence and become the top of your industry.