Ron Kaufman

Ron Kaufman is one of the most prolific and sought-after authors of today. Best known for his book Uplifting Service: The Proven Path To Delights, Profits and Lasting Value, Kaufman has been a leader in the customer service industry for over two decades. His works have made an imprint on the industry, revolutionizing the way companies view customer service and its impact on success.

Kaufman’s commitment to customer service has earned him multiple awards, including the Honorary Lifetime Achievement Award from the Council of Conferences and The Global Service Award from Training Magazine. He is also the author of 14 books, has published over 140 articles on customer service, and is involved with over 450 speaking engagements.

He was born in Canada and educated in the US, and ten years after college, Kaufman became a dedicated pioneer in the customer service industry. He focused on creating and updating customer service businesses, ultimately developing 12 service strategies backed by relevant and inspirational research. He has also created the Uplifting Service Strategy chart, a wall chart which provides decision makers with an at-a-glance overview of 100 ways to improve customer service.

Kaufman’s passion for teaching and inspiring passion for service is clearly evident in his book, Uplifting Service: The Proven Path To Delights, Profits and Lasting Value. It has been named “The Bible of Service Excellence” by many industry leaders and is currently in its 11th edition. This book encourages readers to redefine customer service and take it to the next level through using case studies to illustrate successful approaches, improving customer service as a business metric, and how to create customer loyalty.

Kaufman’s insights have quickly become some of the most sought-after advice in the world. His books, research, and presentations have been translated into over 30 languages and adopted in companies all over the world. He continues to be a renowned speaker, consulting with some of the world's companies and inspiring customer service professionals to create unique service cultures.

Kaufman also puts his time and energy towards helping those outside of the customer service industry. Recently, he has become a trustee of The Foundation for Corporate Social Responsibility and creates content that is available to teach customer service professionals from any angle. Through his book, articles and social media platforms, Kaufman spreads awareness on the importance of customer service and continuous improvement.

Ron Kaufman’s dedication to the customer service field has enabled him to become the preeminent expert on the subject. His widespread reach and differentiated approach has made him one of the most sought-after sources for customer service advice and strategies. The success that he has brought to businesses worldwide is evidence of his wisdom and expertise.