Micah Solomon

Micah Solomon is an American businessman, strategist, consultant and author specializing in customer service, customer experience, and the customer-company relationship. With decades of experience in the service industry, Solomon is one of the most respected experts in the field. His works focus on the importance of customer service in the age of digital marketing and insights he’s gained through engaging with some of the world’s leading companies.

Solomon started out his career in a family business, working in customer service since the age of 14. He periodically left and returned to the company, learning additional skills along the way. In 1989, Solomon entered the service industry full time, managing customer service and consultation services across various industries. In 2000, he started his own customer service firm, Service Untitled, a consulting group focusing on the customer journey and experience.

When he’s not consulting, Solomon is a sought after speaker and author. He’s written or collaborated on several books, including High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce, which was released in 2016. This book focuses on how companies can build relationships and inspire customer loyalty in an increasingly digital world. Another of his books, Above and Beyond: A Psychiatrist's Guide to Exceptional Customer Service, encourages companies to go beyond the typical customer-service framework and instead create an experience that builds a lasting relationship with the customer.

Solomon’s other works focus on customer service and customer experience, such as The Heart of Hospitality, a book full of insights on creating a hospitality experience and differentiating a business from its competitors. His latest book, View from the Top: How To Leverage Technology & Science To Create Memorable Customer Experiences, offers a comprehensive guide to creating an outstanding customer experience in the digital age.

In addition to writing, Solomon is an active advocate for customer experience. He frequently delivers keynote speeches and workshops, sharing his experiences and insights with companies of all sizes. His workshops typically focus on understanding a customer’s needs and wants and translating those into a tangible customer service experience.

According to Solomon, customer service is all about being personable, responsive and authentic. He emphasizes the importance of using technology to create a sincere connection and recommends companies to reach out to customers just to check-in. Although it can be a daunting task for many companies, Solomon believes this is the most effective way to establish trust and loyalty.

Overall, Micah Solomon is a highly knowledgeable expert in the customer service and experience field. His years of experience has taught him how to balance the tension between human connection and digital presence, allowing companies to stay competitive in the increasingly digital world. His books and speeches provide valuable insight to companies that are looking to create an exceptional customer service experience.