The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon

When we think of hospitality, many of us can recall the kindness of a stranger or the warmth of a favorite vacation getaway. But when we envision the cornerstone of great hospitality—the heart of it all—we often overlook the professionals at its head.

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets provides us with a closer look at the secret to success that lies deep within the minds and hearts of the best in the hospitality industry. Through a collection of interviews with industry leaders, bestselling author Micah Solomon reveals the strategies, tactics, and core strategies each has used as they’ve successfully and consistently led their teams to unparalleled levels of success.

It’s a no-holds-barred approach to hospitality that focuses on quality, perfection, and the absolute best customer experience possible. You’ll gain insight into how these professionals maintain the highest standards necessary in their line of work, while also continually finding ways to improve the situation and working environment they are in.

Throughout the book, Solomon explores the individuals’ unique pathways to success and discusses the strategies, tools, and mindsets they have successfully employed. He also delves into the many important aspects of customer service, from customer journey mapping to customer feedback loops, to give us an understanding of each of the featured professionals’ processes.

Innovation plays an important role in the book as well, with Solomon emphasizing the importance of finding inventive solutions and implementing them effectively, no matter the circumstances. Through experimentation and implementation, Solomon explains the need for constant improvement, as well as why it’s essential to both developing relationships and gaining a competitive advantage.

Ultimately, Solomon’s book is a guide to unlocking the secrets to unlocking success in the hospitality sector. Through his interviews with numerous industry leaders, he provides a powerful insight into the minds of the most successful hospitality professionals and offers valuable advice and insight on how you, too, can build a successful hospitality career. With inspiring stories, valuable advice, and a healthy dose of humor sprinkled throughout, The Heart of Hospitality is a must-read for anyone looking for an inside look into the world of hospitality.